SkyTeam has launched a new app that allows premium passengers to rate their airport experience.
The new SkyPriority Audit App has now been rolled out globally, following a nine-month trial phase involving more than 8,000 of the alliance’s frequent flyers. Passengers flying with SkyTeam’s 20 member airlines can now provide feedback on the SkyPriority services offered at more than 1,000 airports.
“SkyTeam was the first alliance to deliver aligned, branded priority airport services network-wide. In order to ensure we are providing a consistently high level of service, our SkyPriority customers are now empowered to give us direct feedback when they are travelling,” said Perry Cantarutti, SkyTeam’s CEO & managing director.
“We are committed to our promise of caring more about customers and by listening to what they have to say and using the data from the customer audit, we can identify areas for improvement to deliver a more seamless travel experience.”
The app is free to download and available in English, Spanish and Simplified Chinese, with a further 11 languages scheduled to be rolled out through summer 2016.