SkyTeam has introduced a new online tool that allows frequent flyers to keep their balance up-to-date.
The “retroactive credit tool”, which is already available across most of SkyTeam’s 20 member airlines, works in real-time to validate requests to award points for previous flights. Eliminating the need for manual processing, the new automated system allows passengers to log into their FFP account, enter their flight details, and have their points validated.
The main reason for points not being allocated initially is that FFP details were not added at the time of reservation.
“We are offering a fast, simple and seamless way to claim missing miles,” said Michael Schutzbank, SkyTeam’s director of customer loyalty. “Uncredited flights can make a difference when it comes to a customer’s status level or being able to claim an award ticket, but this quick and easy solution ensures our frequent flyers benefit from every mile flown.”
SkyTeam said that any airlines that do not currently have the tool available will be rolling it out in the coming weeks.