Thai AirAsia X has announced the temporary suspension of its service to Sapporo, Japan from this 1 August 201.
This is due to the unresolved aviation situation with the International Civil Aviation Organization or ICAO.
Nadda Buranasiri, CEO of Thai AirAsia X, said: “We will continue to fly to Tokyo and Osaka in Japan and Seoul in South Korea as scheduled as they are routes Thai AirAsia X was approved to serve before the current circumstances. Everyone can feel assured that we will continue to offer promotional fares to stimulate travel and we hope that you will continue to enjoy the routes we serve”.
At present, Thai AirAsia X has been able to secure temporary permission from the Japan Civil Aviation Bureau or JCAB to fly from Bangkok’s Don Mueang Airport (DMK) to New Chitose Airport (CTS) of Sapporo, Japan 1 time daily to offset effects to its passengers. AirAsia X (Malaysia) has been assisting by supplementing flights since this past 1 May 2015.
Passengers with bookings on flight XJ620 Bangkok-Sapporo from 31 July 2015 onward and XJ621 Sapporo-Bangkok from 1 August 2015 onward will have the following options:
1. Switch to an earlier travel date. Those scheduled to travel on XJ620 from Bangkok to Sapporo may change their flight to D7620 in order to travel between until 30 July 2015 at no cost.
Those scheduled to travel on XJ621 from Sapporo to Bangkok may change their flight to travel on D7621 until 31 July 2015 at no cost. Changes will only be permitted one time, subject to seat availability.
2. Change the destination of the round-trip ticket in order to fly with Thai AirAsia X from Bangkok to Tokyo or Osaka at no cost (XJ flights only). Changes must be made for travel within 14 days prior or after the original travel date. Changes will be permitted one time, subject to seat availability.
3. Transfer cost of flight to a 180 day-Credit Shell that may be used for the purchase of goods and services from AirAsia (such as flight tickets, pick-a-seat, pre-booking meals, baggage weight, etc.)
4. Receive a full refund via the channel in which payment for the booking was made
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