United Continental expands mobile boarding
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United Continental Holdings has announced the expansion of mobile check-in and mobile boarding passes to United customers travelling on international routes. Customers can now check-in at united.com using a mobile device from 24 hours before departure.
Additionally, United’s mobile boarding pass option is now available for customers departing from airports in London, Munich, Amsterdam, Brussels, Geneva, Zurich, Moscow and Osaka. Further airports, including Frankfurt, Tokyo Narita and Hong Kong, are expected to come on board in the coming months. United currently offers paperless boarding at 62 US airports.
“The expansion of our mobile check-in feature and paperless boarding option to international travel enables our customers to enjoy even more flexibility and control throughout their travel experience,” said Martin Hand, the airline’s vice President of Customer Experience.
Continental Airlines currently offers the mobile boarding pass option at 70 airports, including its hubs in New York, Houston, Cleveland and Guam, and international destinations including London, Frankfurt, Munich, Brussels, Zurich, Geneva, Amsterdam and Saipan.
United and Continental mobile boarding passes display a two-dimensional bar code along with customer and flight information, which scanners at the security checkpoint and boarding gate validate. A refresh of the mobile boarding pass will reflect any changes to seat assignments, gate changes and upgrade confirmations. The technology is said to prevent the manipulation or duplication of the boarding passes, heightening security.
In addition to the paperless boarding pass option, customers can also use mobile devices to check flight status, flight availability, itineraries and Mileage Plus accounts, and sign up for notification via email, phone or text message of any changes to flight status.
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