Virtuoso severs Disney ties in commission row

Photo by Lucy Clark
Photo by Lucy Clark

Virtuoso, luxury travel agency network, is terminating its 14-year “preferred supplier” relationship with Walt Disney Travel Co, following recent changes to the company’s commission policies.

Disney’s Magical Cruise Company has announced a cap of 10% commissions for bookings, but Virtuoso says its agency members routinely earn commissions significantly higher than the cap, when existing clients book their next cruise while still onboard the ship.

Virtuoso called the commission cap “an unfortunate decision”, and said it will now focus on partnering with companies who “demonstrate support of the travel advisor community”.

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