Etihad Airways launches Nanny services
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Etihad Airways has launched a new in-flight child care assistance programme – Flying Nanny – on long-haul flights.
The new program will see specific cabin crew identified in bright orange aprons and each Flying Nanny will aim to provide a ‘helping hand’ to families and unaccompanied minors.
The airline has witnessed nearly 300 crew train for this service in the past two months. A further 60 will be trained in September and 500 Flying Nannies will be working across Etihad Airways flights by the end of 2013.
The course includes in-depth training, from Norland College, concentrating on child psychology and sociology, enabling the Flying Nannies to identify different types of behaviour and developmental stages in children. In addition the course also covers many different ways the Flying Nanny can entertain and engage children during flights.
Aubrey Tiedt, Etihad Airways’ Vice President guest services, said: “Flying with a young family can be a daunting task, even for the most experienced travellers, and the Flying Nanny role demonstrates our understanding of our guests’ needs.”
The Flying Nanny will also advise families that are transiting at Abu Dhabi about the various child facilities at the airport.
Children will also be introduced to new Etihad characters such as – Zoe the bee, Jamool the camel, Kundai the lion, and Boo the panda.
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