Hainan Airlines enhances customer service with Amadeus
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Hainan Airlines has renewed and extended its agreement with travel technology giant, Amadeus, offering new services to travellers.
The Chinese carrier has renewed its Amadeus e-Retail agreement to power global online sales, and signed up for Amadeus e-Personalise and Award Shopper to deliver a unique online shopping experience.
The e-Retail platform enables customers across the world to efficiently and conveniently book their tickets in more than 30 languages. In addition, Amadeus Award Shopper means customers can redeem their frequent flyer miles online and also buy tickets using a combination of miles and cash. Finally, the e-Personalise solution tracks user behaviour and offer bespoke recommendations and access to a range of travel options based on the context of the user.
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