Face-to-Face: Brett Wilson, Pullman Phuket
Travel Daily chats to Brett Wilson, General Manager of the new Pullman Phuket Arcadia resort…
How does it feel to be the GM of the new Pullman Phuket Arcadia?
It is an honour to be GM of this exciting new cosmopolitan lifestyle property. The owners have been smart about the design and have taken advantage of all the unique selling points the resort has to offer, like the stunning uninterrupted views of the Andaman Sea, which is one of the main reasons people are attracted to Phuket. To add to this Naithon Beach, which is probably Phuket’s best kept secret is often referred to as the best beach in Phuket by a number of local websites.
We aim to become a major player in the upscale market of Phuket and we are strategically focused on delivering impeccable services to the clientele of the event organiser.
What products/services will you offer to set your resort apart from the competition?
We aim to focus on providing excellent service. The Pullman staff are known as ‘creators’; they personally craft guest experiences throughout one’s stay, focusing on individualism and local Thailand hospitality. The Pullman brand has a strong focus on MICE and in Phuket we have introduced these roles to assist with our goal of being a leading MICE resort in Phuket and personalise their guests’ experiences
We also have a dedicated event manager who will be your dedicated contact for MICE guests, interfacing between clients and all operational departments and hotel services. They will have a team licensed to be creative and make each event uniquely different, within our cutting edge venues, outdoor spaces, innovative breaks and team building options.
Our resort is also tech-savvy, with high speed, mobility, and intuitive technology so we host an IT Solutions Manager dedicated to MICE, a Hotel multimedia/IT expert for our MICE clientele. They will solely be dedicated to the in-house event and responsible for technical facilities and coordination throughout the event. In this day and age of smart phones, iPads, interactive meetings, video conferencing we understand their importance to the success of MICE events and so the creation of a technology expert on hand 24hours a day.
You seem very focused on staff development…
Yes, we try to encourage our staff to be lively, enthusiastic and to break out of the routine. Our teams our bound by kinship rather than job descriptions. Guests are cared for, made comfortable, pampered even, without ever noticing how attentive and gracious everyone is. There is a genuine atmosphere that sets the place in motion.
Which countries do you expect will be your biggest source markets?
We are opening our doors to all countries of course, but with the direct flights from key markets like Australia, Singapore, Malaysia, Hong Kong and Korea we can see the Southeast Asia and Pacific countries being key source markets. The big draw card for these markets is the proximity to the airport. At only 15 minutes drive it makes a long weekend away viable for our Asian neighbours.
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