Cosmos given WorldHost service status
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Cosmos Tours has become the world’s first tour operator to be given the ‘WorldHost Recognised Business’ status.
The achievement comes after more than 400 staff at the operator’s contact centre, head office and overseas went through WorldHost’s training programme.
The scheme is internationally known and was used to train the London 2012 volunteers.
“We are delighted to be accredited as the world’s first tour operator group to achieve WorldHost Recognised Business status and set a benchmark for the industry. Our customers are the focus of everything we do as a business and with excellent service at the heart of our offering, all staff have fully embraced this important training course by applying it to their day-to-day interactions with colleagues and customers,” said Phil Boggon, managing director at Monarch Travel Group.
“The WorldHost programme has provided a consistency across the business and ensured we are always completely focussed on ensuring that all our customers receive superior service throughout their holiday with us,” he added.
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