flydubai looks to enhance its customer experience
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In an effort to enhance its customer experience, flydubai recently announced a new agreement with Radixx International.
This partnership will allow the airline to better its customer experience.
The agreement offers a license for flydubai to access and modify the Radixx Air Passenger Services System (PSS) source code and on-going customer service system.
This move effectively eliminates constrains of more traditional one-size-fits-all software management approach. It offers the airline control over its core software solutions by integrating Radixx’s cutting-edge technological platform. This in turn results in significant cost efficiencies and enhances customer travel experience.
The agreement will also see the formation of a dedicated team and facility within flydubai to further develop capabilities of Radixx’s Air PSS.
The airline plans to further develop capabilities including offering a full suite of products across all distribution channels and provide more ancillary services. Customers will also have numerous options to pay for their travel through integration with a variety of payment partners.
Ghaith Al Ghaith, CEO at flydubai said: “As flydubai enters into its next stage of development, we seek partnerships that not only meet our current requirements but those that support our future growth. Customers remain the core focus of our business. Through this US$ 50 million investment, we aim to create a customised and scalable platform.”
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