More personalised service on JAL
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JAL has expanded what it calls its “new personal style of service” on its international business class to more US routes and for the first time on Asia routes.
On routes the new style of service is introduced, JAL cabin attendants will no longer use carts when serving meals. Instead each meal will be carried to passengers. Each passenger will also be looked after as much as possible by the same cabin attendant from the time of boarding to disembarkation.
Passengers will also be served soon after take off with a glass of champagne to welcome them onboard the flight.
JAL first introduced this new style of service on its Narita – Chicago on July 1 2007, followed by its Narita - New York routes on September 1 2007. From December 2007, it will also be available on the airline’s Tokyo – Los Angeles and San Francisco routes and Tokyo - New Delhi and Singapore routes.
This service improvement will gradually be introduced to all of JAL’s US routes (excluding Hawaii) and Asia routes. In 2008, the improvements will also be introduced onto selected Europe routes.
It added that passengers on its business class on JAL’s daily flight between New Delhi and Tokyo from December 1 can enjoy freshly cooked rice with their meal.
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