About the Company:
FCM Travel is one of the largest and fastest growing global business travel management companies with a worldwide reach in almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything that we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves in having a bit of an edge… we strive not to be #1, but to be the #1 alternative. See our video to discover who we are or read more about us at www.fcmtravel.com.
About The Team:
The FCM Digital team is a small, nimble team that is making a giant impact! Our mission is to create the new digital experience that will transform the corporate travel technology ecosystem. Acting as a start-up within a larger organisation, we are looking for a UX Copywriter who wants to be part of building an open platform where our customers, technology suppliers and travel providers can come together. We are all about maximising flexibility while maintaining the highest degree of user experience. We strongly believe that success is a team effort. We ideate together, create together, fail together, learn together and succeed together. Using an agile development methodology, our teams “shape ideas” until we feel they are ready for us to build meaningful products that our end customers love to use. If you are someone who is passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you.
The Role:
As UX Copywriter your role will cover the following:• You will be part of the Product Design Team working on the UX copy for the FCM Digital Experience for corporate travel customers.• You will work define the US English, baseline copy used for desktop and mobile interfaces, alerts & notifications, emails and other forms of customer engagement.• You will participate in the design stages for product missions so that copywriting is an integral part of product design.• You will ensure that the digital experience reflects the overall tone of voice for the FCM brand.• You will ensure consistency of UX copy and tone of voice across products built by multiple development teams (EU and US-based).• You will engage with the translation resources to ensure timely translation into the supported languages.• You will work with operations on creating and maintaining a self-service knowledge baseThe Expectations• You will focus on efficient copy that drives engagement with the platform and targets desired outcomes.• You will work in a user-centred design approach, drawing on user research to enhance and refine UX copy.• You will support the team in building a knowledge base for self-service help within the platform.• You will work with the FCM Marketing team to ensure consistent tone of voice for the FCM Digital Assistant in applications outside of the corporate travel platform.• You will define UX Copywriting guidelines (including tone of voice) so that other internal and regional teams can emulate the process.
What you bring:
• 3-5 years’ experience in copywriting with 2+ years working on digital applications (desktop, web or mobile).• Proven-track record of delivering short and effective UI copy in US English.• Knowledge of differences between US and International English markets desired.• Strong background in user-centred design and user research.• Experience in engaging with customers and internal stakeholders.• “Can do” attitude is mandatory.• Knowledge of the travel industry is a plus.
The Work Environment• We are a flexible team with the ability to work remotely or in several offices across Europe.• There will be occasional travel to meet face to face with colleagues.• You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team).• Core working hours will include some collaboration with teams based on the US West Coast (Pacific time zone, PT UTC -8:00 / -7:00).• You will have a budget to choose an office technology setup that works for you.• You will be part of a dynamic, energetic team that is committed to everyone’s success.• We are dedicated to help you grow as a professional. We have a dedicated budget allocated to language classes, courses and conferences, in addition to learning within the team.
This is a great role for the right candidate offering a flexible working environment, great benefits and a generous remuneration.
