Technical Business Analyst
The Technical Business Analyst, (BA), will be responsible for owning the overall design, coordination, and delivery of small to mid-level technical projects as well as recommending best practices for solutions based on business needs. This role will require strategic design, mapping, and translation of an end user problem statement into technical business requirements with accurate acceptance criteria for assignment to development teams. The Technical Business Analyst must have a solid understanding of accurate ROI and LOE estimation.
Responsibilities
Ability to assess and articulate goals and benefits of impacts
Skilled at both business and systems gap analysis as well as building and articulating workflows
Coordinates, and has accountability for the successful completion of all aspects of assigned project work
Can exercise independent judgment, and take the lead role on mid-level projects with minimal direction from Supervisor
Can effectively facilitate meetings, demonstrate brainstorming / consensus building skills, and interact with executive level project sponsors
Can translate a problem statement into clear and concise User Stories and/or BRD’s
Can document all projects using Project Scope Template and keep all documentation up to date
Works effectively and individually with Technical and Non-Technical team members of Reporting, Online, Operations, Account Management, Finance, Product and Marketing. Has the ability to work cohesively with all areas.
Basic understanding of each areas processes and ability to analyze how each area might be affected by a specific project. Ability to assess and articulate goals and benefits of impacts
Able to successfully demonstrate understanding of Agentport on a profile level and how it interacts with Sabre.
Above average understanding of Sabre as far as creating bookings, shopping, faring, reading PNR and queue history, etc.
General understanding of all Corporate Technology systems (Sabre, profiles, OBT’s (both W2 and external providers), RED apps, scripts, Compleat, back office, finance and reporting) and how they impact and interact with each other.
Ability to determine and document system, business or development dependencies within any given project ensuring a seamless delivery.
Skills
Can plan, organize, and structure work both independently and with a team
Possesses strong analytical and evaluative skills
Showcase good written and oral communication skills
Ability to multitask
Have good interpersonal and consultative skills
Excellent attention to detail providing a high level of accuracy
Strong MS Excel and Visio skills
Benefits Include:
Generous remuneration structure
Travel perks/discounts, in-house financial and health services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401K program
Company Share purchase scheme
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Remote, US
This position may be performed remotely anywhere within the United States except the State of Colorado
** Please advise your leader prior to applying **
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.