Job Description

 
This role of Integration Support Analyst enables the ability to maintain critical Flight Centre Travel Group integrations at a Global scale which underpin the groups retail and digital channel.
This is a Tier 2/3 technical support role where you will have direct access to the highest technical resources available for problem identification, resolution, or new feature creation.
If you are a strong communicator who is comfortable with ambiguity and taking initiative to solve complex problems and incidents, we’d love to hear from you. Being in house technology, you will be provided with extensive on the job training however API and integration knowledge is required.
 
What you’ll be doing:
 
Own escalations relating to API and integration layers of this organisation’s tech stack
Support existing and new API products used by the internal and external customers
Analyse and troubleshoot API request/responses, data payloads and/or workflow related issues by delving into logs and looking at API sequence interactions
Identify API consumption patterns which leads to service degradation and provide actionable insight for wider group
Engage with internal and external customers and stakeholders on technical support analysis
Creating and updating documentation to be reused as knowledge articles and FAQs to assist with future support calls during initial diagnosis of service calls proactively monitor and liaise with customers and relevant stakeholders regarding any incidents or status updates in a timely and clear manner
Work with the API & integration team as points of escalation for expertise on technical integrations & subject matter experts
Work with Jira Service Management to support customer
Plus, if you have experience with Azure APIM and Splunk for troubleshooting end to end transactions
Bonus if you can write queries for data extraction and reporting
 
What you’ll bring to the role:
 
Experience in an IT support capacity within an integration context
Tertiary qualification in Information Technology
Prior experience working with API’s and data integration
Bonus if you have basic knowledge of scripting or programming languages
Excellent communication and ability to troubleshoot complex problems/incidents
 
Let’s skip to the good part:
 
Flexible work environment – WFH or our Global HQ at South Bank
Travel discounts and deals bookable through our internal team of travel agents, Travel wise
Discounted financial and health services through our Moneywise and Healthwise businesses
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
 
We do things a little differently… We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years. Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.