Tiger Airways improves call centre services
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Singapore, 6 April 2010: Tiger Airways Singapore today announced measures to improve call centre services for its customers. The airline has reached an agreement with Symphony BPO Solutions Sdn Bhd to provide improved call centre services in phases after 15 April 2010.
With this new agreement, customer calls will be handled by twice the number of agents, once recruitment and training of agents are completed within a few months. In addition, call centre operation hours will be extended. In some cases, they will be doubled from 9 hours to 18 hours daily. Customers calling from Hong Kong, Indonesia and Malaysia will also enjoy the convenience of new local hotlines, which are handled by agents who speak the local language in addition to English.
Rosalynn Tay, Managing Director, Tiger Airways Singapore, said, “We are pleased to partner with Symphony BPO Solutions as they have established efficiencies and a strong track record in providing call centre services. Once the transition has been completed and the new call centre improvements are in place, we look forward to improving our customers’ experience, particularly in terms of call waiting time.
“This is the latest initiative by our Customer Task Force to improve customer satisfaction. We have achieved it while keeping costs low, so that passengers can continue to fly on the lowest possible fares with Tiger Airways.” added Rosalynn Tay.
Symphony BPO Solutions is part of The Symphony Group, a leading business process outsourcing organization in Asia. Symphony services more than 3,000 clients from over 29 countries across the globe, including listed companies and Fortune/Global 500 companies. It is the first Malaysian Company to be to be listed on the International Association of Outsourcing Professionals and awarded top 100 Global Offshoring Company for 3 years in the annual study recognising excellence among global service providers published by Global Services/neoIT.
Call Centre - New Operating Hours and Telephone Numbers
Singapore (Main Hotline)
6am to midnight daily
+65 6808 4437 (+65 680 TIGER)
16 April 2010
Guangzhou
6am to midnight daily
To be advised at a later date
16 May 2010
Hong Kong
6am to midnight daily
+852 3060 9155
16 April 2010
India
9am to 9pm daily
+800 600 1153
16 April 2010
Indonesia
6am to 11pm daily
+1 803 60 1933
16 April 2010
Malaysia
6am to midnight daily
+603 7849 4608
16 April 2010
Philippines
9am to 7pm daily
+63 2 884 1524
16 April 2010
Thailand
6am to 11pm daily
+1 800 601 5637
16 April 2010
Vietnam
6am to 11pm daily
To be advised at a later date
16 May 2010
END
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