Abacus CRM study: Part 1 – The CRM Journey
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By John Tan, Manager, CRM Training, Abacus International Pte Ltd.
It was last October that I walked into an agency offering FIT packages to surrounding Asian countries. The consultants behind their desks seemed quite busy and hardly seemed to notice me. I waited for a good three minutes. No one attended to me. Thinking they did not need my business, I walked out, albeit
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