A passenger of Carribbean airline LIAT (Leeward Islands Air Transport) has written a complaint letter about his terrible flight that has gone viral thanks to a posting by Richard Branson.
Arthur Hicks wrote an open letter to LIAT about his journey that involved six flights and endless delays, resulting in him missing his connecting ferry.
The complaint letter was originally published in British Virgin Islands newspaper BVI Beacon in April, but has gone viral since Richard Branson used the letter as a warning to staff via his blog about taking on customer feedback to improve.
In his blog he joked that LIAT is “reputed to stand for Languishing In Airport Terminals”.
The letter in full:
May I say how considerate it is of you to enable your passengers such an in-depth and thorough tour of the Caribbean.
Most other airlines I have travelled on would simply wish to take me from point A to B in rather a hurry.
I was intrigued that we were allowed to stop at not a lowly one or two but a magnificent six airports yesterday.
And who wants to fly on the same airplane the entire time? We got to change and refuel every step of the way!
I particularly enjoyed sampling the security scanners at each and every airport. I find it preposterous that people imagine them all to be the same.
And as for being patted down by a variety of islanders, well, I feel as if I’ve been hugged by most of the Caribbean already.
I also found it unique that this was all done on ‘island time’, because I do like to have time to absorb the atmosphere of the various departure lounges.
As for our arrival, well, who wants to have to take a ferry at the end of all that flying anyway?
I’m glad the boat was long gone by the time we arrived into Tortola last night — and that all those noisy bars and restaurants were closed.
So thank you, LIAT. I now truly understand why you are ‘The Caribbean Airline’.
P.S. Keep the bag. I never liked it anyway.