BA takes another hit: customer service
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BetweenApril and June, BA mishandled 28 bags per 1,000 passengers, worst rate among 31airlines ranked, including smaller airlines such as TAP Portugal, andworse than its two biggest rivals – Air France and Lufthansa – the report said.
Theymishandled 16 bags per 1,000 passengers (No-frills carriers such as Ryanair andeasyJet were not included in the report).
Thereport is by the Association of European Airlines, which represents 31carriers. The statistics were released as BA was fined almost
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