It’s the great Indian Railways (IRCTC) e-ticketing rip off. An illegal network of agents has been uncovered charging passengers up five times the INR 20 e-ticketing fee and hacking into the Railways website to corner tatkal tickets in bulk. The Indian Railways Catering and Tourism Corporation (IRCTC), the principal agency for ticketing, has recently stumbled upon this scam, Times of India said. Sources was quoted saying that sub-agents had developed a software package through which they hack into the IRCTC website during the opening hours of 8am to 9am and book tatkal tickets. The report said the IRCTC has set up an anti-fraud squad at the internet ticketing centre. In the past three months, the department has launched surprise raids on about 150 sub-agents. Now, it has fixed the rules for booking e-tickets. First, only a single user can register on one email ID to book tickets and agents would not be permitted to book tatkal or normal tickets between 8am to 9am when the IRCTC website opens. Second, registration of all new principal and sub-agents has been stopped. The report said travel agents had created several IDs to apply for e-tickets, which were later de-activated. In June alone, the department deactivated around 2,831 multiple user IDs used to issue e-tickets. An IRCTC official was quoted saying, “It has been found that passengers are charged somewhere between Rs 100 and 200 for every e-ticket, but no acknowledgement slip or receipt is given.”Instead passengers are told these charges are included in the price of the fare. Also, agents are supposed to charge a fee for every PNR number, but they charge for every passenger on a particular ticket.”
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