Representative ImageeasyJet holidays has introduced a new 'Manage Holiday' function for its travel agent partners, enabling them to amend customer bookings directly via the trade portal. This enhancement aims to provide agents with greater flexibility and control over holiday arrangements, allowing for seamless updates on behalf of their customers.
The package holiday provider, which collaborates with over 7,000 travel agents, now allows these partners to make a variety of booking amendments. These include changing holiday dates and flight times, making name changes, and adjusting transfers and seating arrangements. Notably, agents can make transfers and name changes free of charge, whilst other amendments incur a reduced fee of £25 per person when processed online, compared to £40 through the Trade Support Team.
Natasha Marson, Head of Trade Distribution at easyJet holidays, expressed enthusiasm about the new feature, stating, “We’re thrilled to be transforming experiences for our brilliant travel agent partners by introducing our new ‘Manage Holiday’ function on the easyJet holidays trade portal, providing even more flexibility and control when it comes to amending customer bookings.”
This development is part of easyJet holidays' ongoing efforts to enhance service delivery and support for its travel agent partners, ensuring they have the necessary tools to offer exceptional customer service. The company, which took over 2.5 million customers on holiday in 2024, continues to focus on providing value and flexibility in its offerings.
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