Account Manager – Inside Sales Support | Sydney

Flight Centre Travel Group
New South Wales
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Leisure Travel & Retail
Type : Full time

Job Description

An exciting role has become available in the Independent division of FCTG – Home of the Travel Entrepreneur!
As an Account Manager- Inside Sales and Support you will be providing operational, account management, communication and administrative support to the FCTG Independent network with the aim to increase retention and grow the network. Our Account Management team ensures that our customers (Travel Partners, Flight Centre Independent and Travel Associates @ Home Agents) are supported throughout their journey from their initial onboard as an independent consultant through to ongoing day to day operations.
This is what will fill your days: 
Deploy strategies that ensure retention and growth of the Network
Facilitate onboarding, contract renewals and terminations of team members
Successful resolution of inquiries and issues from the network in line with SLA’s
Ensure all agent confirmations and updates received from suppliers are distributed to the network
Work closely with internal teams to ensure all company documents and records are updated
Co-ordinate monthly inductions for our Mobile Agent network
Create and distribute communications to the network
Work with preferred suppliers to ensure ease of booking process for mobile and member agents
You will be a great candidate for the role if this sounds like you:
You thrive on building great relationships
You believe the customer is king
You are confident speaking to groups of people 
You written and verbal communication
Your organisational skills are second to none ad you have a good eye for detail
You have good Excel and Microsoft office skills
This will earn you bonus points:
GDS experience
Mailchimp & CANVA
Salesforce experience
Tramada experience
What’s in it for you?
Flexible work environment 
Travel discounts and deals bookable through our internal team of travel agents, Travelwise 
Discounted financial and health services through our Moneywise and Healthwise businesses
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Applications are “NOW OPEN”, apply now to secure your interview spot!


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