Automation Engineer

Flight Centre Travel Group
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Information & Technology
Type : Full time

Job Description

The Service Now & Automation Engineer role is crucial to the build and support of solutions across Enterprise Technology Services (ETS).  

As an engineer you can work within any of the technical service pillars within ETS including: 

Digital Workspace 


Hybrid Cloud 


You will report to a Product Leader or Engineering Lead and on a regular basis you may be asked to work within the context of a project and take you work orders from a Delivery or Project Manager.   

“The role sits within the newly formed Enterprise Technology Services (ETS) division which services the entire organisation globally, an evolution from our historic geographically federated technology business. Products within ETS include digital workspace, hybrid cloud, networks, service operations, security and enterprise systems. ETS has been formed to enable a globally consistent service suite while delivering on our core objectives of improving our customer experience, reducing risk and optimising the cost of our delivery.” 

  What You’ll Do 

Day to day administration, configuration and maintenance of our ServiceNow environment 

Continuous improvement of ServiceNow capabilities and outputs (workflows, orchestration, custom scripts, platform adoption etc) 

Consult internally with stakeholders and customers to ensure appropriate solutions for their requirements 

Research, plan and deploy platform upgrades, new releases and/or enhancements into the ServiceNow environment as required. 

Contribute to researching, planning, coordinating & implementing solutions 

Direct and consult with other team members throughout day to day operations, striving for consistency and design best practices 

Installation and configuration of COTS Software & Hardware solutions 

Provisioning, implementation and configuration of PaaS or SaaS platforms 

Updating or Upgrading of existing solutions  

Analysing existing systems and operations and developing preventative maintenance strategies 

Scripting as it pertains to the solutions being implemented or supported 

Offer 3rd level support to implemented solutions 

Participation in on-call roster 

 Who you are 

Bachelor’s level degree in either business or technology  

5 years’ experience is a must to work as an Security Engineer. 

A detailed understanding of information technology and how the business works are essential to work in this role. 

High level communication, negotiation and leadership skills are essential to the role as are sound analytical and conceptual skills. 

 Strong understanding of the Service Now platform 

Strong development experience in Service Now, including integration with other platforms 

Strong knowledge and experience in ITOM, ITSM, CSM and SecOps modules 

Experience working in large and complex organisations 

Knowledge of ITIL principles and concepts 

Desirable Skills include: 

UiPath Development and Management experience 

Aternity experience including development of signatures and general platform maintenance 

Splunk Administration Experience 


 Located conveniently in the heart of Southbank and the upcoming precinct for travel in Brisbane, Flight Centre Travel Group are fast growing market share and presence in a competitive world of travel.    We focus on growing and transforming our business to meet changing customer needs and we’re driven by a culture that puts our customers and team first 

As an inclusive, team-first company, our people are at the core of everything we do 

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing 

About the benefits: 

Travel discounts, health and wellness discounts (My Benefits) 

Leadership Programmes & further education 

Giving Bank & Volunteer Leave  

Employee share scheme 

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