Compleat Robotics Technology Analyst – Remote, USA

Flight Centre Travel Group
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Information & Technology
Type : Full time

Job Description

Compleat Robotics Technology Analyst
Flight Centre Travel Group (FCTG) has a great opportunity for a hardworking and motivated individual to join our award-winning company as a Compleat Robotics Technology Analyst. The candidate will be responsible to provide the Flight Centre North America frontline businesses the utmost number of robotically actioned airline tickets by planning, documenting, and testing the robotics processes accurately and efficiently. The role involves supporting Ticket Centre Americas in the analysis of robotics processes. The candidate will be required to have knowledge of airfare construction for maintaining commission contracts for robotic processing.
Identify and document high level business needs and requirements
Testing and streamlining of robotics tools and processes
Manage relationships with internal and external stakeholders to achieve targeted project goals.
Deliver commissionable contracted airfares via Compleat in a timely manner with a focus on priority airlines, ensuring accuracy, reducing losses, and increasing profitability
Provide support to Ticket Centre Americas in the form of a service desk for all robotics inquiries
Communicate and work with other members of the development team closely to ensure project and business needs are met.
Maintain technical knowledge base for support teams.
2-5 years of experience in a similar technical role
2-5 years of Sabre experience
Superior knowledge of airfare construction and fare rules
Ability to deliver key business focuses while effectively managing relationships
Demonstrated forms of all communication skills
Constructive conflict resolution skills
Clear analytical thinking skills
Sound business acumen
Demonstrated time-management skills
A commitment to personal learning and development
Concur Compleat experience preferred
Although not essential, a college degree in a related field is preferred
Benefits Include:
Generous remuneration structure
Travel perks/discounts, in-house financial and health services
Generous paid-time off policy 
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
Contributory RRSP/RPP matching scheme
Company Share purchase scheme
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year

If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
This is a remote/virtual position
Headquarters Location: Montvale, NJ
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact if you need any assistance. 


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