Customer Success Manager – Remote, USA
Who we are:
It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.
About The Opportunity
We are looking for a motivated and driven Customer Success Manager (CSM) to join our growing team.
As a Customer Success Manager at Corporate Traveler, you will be an integral element of post implementation revenue generation. While collaboratively working toward the key goals of your customers, you will maintain and grow revenue streams by maximizing their overall value and expanding their adoption of Corporate Traveler and key partner product. As a Customer Success Manager, you will represent Corporate Traveler in a consultative way from customer travelers through to their c-suite demonstrating qualitative and quantitative value throughout their journey.
Responsibilities
Take ownership of customer portfolio and manage expectations both internally and externally
Build and maintain relationships both internally and externally across multiple persona types
Derive strategic direction from data analysis and present coherently to internal and external stakeholders Continuously gather customer feedback during initial six months to ensure client goals are met
Follow key processes to efficiently react to issues and proactively solve wider problems Be the solutions expert and key resource for our clients
Consistently maintain centralized customer databases to ensure transparency across internal pillars
Ensure 100% customer retention within control
Maximize the value of our customer base
Consistently present the value Corporate Traveler provides for our customers
Encourage customer advocacy leading to referrals, references, case studies, participation and white papers
Effectively maintain information to provide visibility into the health of Corporate Travellers customer base
Participation in team calls, cross pillar communication and team education
Experience & Qualifications
Minimum of 2 years’ previous Customer Success experience
Experience in managing a portfolio of clients.
Travel Industry experience is considered an asset.
Exceptional communication and active listening skills
Go getter personality with a positive outlook
Motivated by meeting and exceeding goals
Strong prioritization, time management and organizational skills
Comfortable working in a fast paced, high volume environment
Strong technical skills and comfort learning new softwares
Work Perks
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm. Including career development opportunities, incentives and discounted travel to health and wellness initiatives, and an employee giving program we’ve got you covered!
Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
Personal connections: We are a big business founded on personal relationships. As the travel industry automates and grows bigger, we keep it personal.
A career, not a job: We offer genuine opportunities for people to grow and evolve. Tomorrow’s leaders will come from today’s new recruits.
We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
Giving Back: Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering, and Fundraising.
#LI-REMOTELocation – Remote, USA
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Any offer of employment in the USA that would require you to attend an office location or company event is contingent upon providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.
Although this position is fully remote, you will be expected to attend meetings, trainings, and events at an FCTG location once our return to the office plan is announced.
This position may be performed remotely anywhere within the United States except the State of Colorado
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.
