Global Land Supply, Market Manager
Who we are:
It all started with one double decker bus in 1973 – and over four decades Flight Centre Travel Group (FCTG) has grown to be one of the world’s largest travel retailers and corporate travel managers. Headquartered in Brisbane, Australia, FCTG has company-owned leisure and corporate travel businesses in 23 countries.
We are fellow travelers passionate about helping others see the world.
In a nutshell: we’re a family. We have many members from all different backgrounds, and our connections spread to the far reaches of the globe. We work hard, have fun and open up the world for those who want to see.
About the opportunity:
Work with Contracting Managers in the delivery and support of the Global Land Supply product strategy with a key focus on strengthening commercial acumen, travel procurement experience and knowledge.
Who you are:
Customer Focus
Provide outstanding service to internal business partners and external customers
Focus on customer needs
Commercial Acumen
Focus on results
Understands key business drivers for their Area and contributes to the success
Company/product knowledge
Excellent Communicator
Foster open communication
Listen actively
Practice information sharing
Partnering and Building Relationships
Professional and friendly in dealing with business partners and external parties
Builds and sustains productive relationships
Establishes rapport with partners
Builds trust in relationships
Upholds Company Philosophies and Culture
Takes ownership for successes and failures
Demonstrates a belief in FCL philosophies and values
Exhibits a passion for their business and company
Encourages a sense of enjoyment in the workplace
Makes effective decisions
Identifies and understands issues, problems, and opportunities
Compares data from different sources to draw conclusions
Makes difficult decisions when required
Ability to Prioritize and self-manage work stack
Responsibilities:
Ensuring that GPN direct product is competitive against our 3rd Party and marketplace competitors through manual competitiveness checks, procurement of all rate types, and referencing relevant data sets to make informed decisions.
Leveraging off available datasets, relationship with Contracting Managers and the cultivation of supplier relationships, work with Platinum & Gold partners to craft tactical offers to assist in driving volume and TTV
Support Contracting Managers with day-to-day operational tasks for Silver contracted suppliers
Provide feedback to wider business around barriers to competitiveness, escalating issues and offering viable problem-solving strategies backed by examples
Position Requirements
Problem solving and analysis
Develop structured approach and framework for resolving key business problems
Apply problem-solving frameworks and use appropriate analytical tools
Present clear recommendations to Product Managers
Stakeholder management
Seek input from stakeholders and respond to stakeholder queries
Clearly communicate business outcomes with Stakeholders
Travel Industry knowledge
Demonstrate detailed knowledge of travel industry and Flight Centre business
Extensive wholesale experience
Supplier management
Monitor supplier performance on a regular basis
Identify, communicate, and manage the resolution of issues with suppliers
Manage suppliers across multiple geographies and cultural environments
Negotiation skills
Build long-term relationships with negotiating partners
Systems knowledge
Computer literate (Calypso, MS Office)
Able to learn new systems quickly
Knowledge of Hotelhub, Gimmonix, Helio is desirable but not essential as training will be provided
Experience & Qualifications:
Extensive Wholesale Industry experience is required
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
401k program with partial match
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
Location – Honolulu, HA
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success! Please contact careers@us.flightcentre.com if you need any assistance.