Senior Product Manager
We are looking for a product-minded business leader to build, scale, and manage FCM’s proprietary search and booking product. This role will be responsible for translating FCM business requirements into prioritized product features.
Reporting into the FCM Chief Product Officer, the Head of FCM Booking sits at the cross-section of multiple teams within the FCM organization and the customer. You will work with several business and technical teams to ensure FCM Booking addresses the requirements for FCM customers in the core FCM markets. This will include booking workflows, functional enhancements, integration within the larger FCM Platform, local content integration and adaptation for the mid-/back-office and other operational processes.
Responsibilities:
You will sit close to the FCM Business to deeply understand the business strategy, opportunities, and challenges in that market (including Business Leaders, Account Management and Sales).
You will translate and prioritize these needs into product features and work with the FCM Booking development team to produce a product roadmap.
You will work closely with local technology teams to ensure the product fits with how we deliver our service to customers in market.
You will work closely with the UX Data Analysts, Product Designers and other Product Managers to ensure we deliver amazing user experiences that drive our and our customers’ objectives.
You will ensure that Implementations and Support teams are skilled up to effectively design the solution for, implement and support each customer, including delivery of release notes and other documentation.
You will work with Marketing teams to ensure we are effectively communicating the value and capabilities of FCM Booking to our customers and internal stakeholders.
You will be customer facing, contributing to Sales efforts and Account Management activities.
You will work very closely with the initial customers onboarded in the Americas and UK, driving a successful pilot program and using customer feedback to shape the product into a best-in-class online booking tool.
You will ideate and investigate until there is enough context to clearly define what we want to build.
You will research trends in both digital experiences and the travel industry.
You will contribute to the overall FCM Product strategy and ensure it is communicated and understood within the Americas region.
You will strive to understand “why” we are doing something before understanding “what” we are doing.
You will drive innovation in the booking experience and challenge the status quo.
Requirements:
5+ years of success and growth in Product Management delivering SaaS products.
Proven track record of making data driven decisions and testing theories before committing.
Strong background in user centered design and user research.
Travel technology industry experience considered an asset.
Experience in engaging with customers and internal stakeholders.
Strong verbal and written communication skills.
“Can do” attitude is mandatory.
The candidate will be located on the East Coast (US or Canada), ideally in Boston or Philadelphia.
Knowledge of online booking tools, corporate travel or the travel industry in general is strongly desired.
Benefits Include:
Generous remuneration structure
Travel perks/discounts.
Health & Wellness Programs and Employee Financial Wellness Services
Generous paid-time off policy
National/International Award Nights and Conferences
Diversity & Inclusion initiatives
Benefits including vision, medical, and dental
Employee Assistance Program
RRSP with matching
Employee Share Plan
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation and Brighter Futures program supporting nominated charities through Workplace Giving, Volunteering and Fundraising.
Employee giving program
Annual Charity Trip
Office Environmental Program
1 Volunteer Day per Calendar Year
#LI-REMOTE
Location – Remote, Toronto/ Montreal
The role can be performed onsite, remote or on a hybrid schedule, in compliance with the Company’s Remote and Flexible Work Policy.
If this sounds like the opportunity you have been waiting for and you would like to be part of our award winning culture then APPLY NOW.
Travel is booming once again, and our roles are being filled quicker than a nonstop from London to New York. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.
Our promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversification of our society. Flight Centre Travel Group is committed to providing a barrier-free pathway throughout our recruitment selection process. If you require accommodation because of a disability at any stage of our hiring process, please let us know in advance by contacting our Recruitment Team at fccareers@flightcentre.ca