About the Business
Global Land Supply (GLS) is Flight Centre Travel Group’s global in-house product procurement and consolidation business, servicing a number of Flight Centre’s worldwide selling businesses including Retail, in-country support, Liberty Travel, GoGo Worldwide Vacations and Flight Centre Asia.
About the Opportunity
The Systems Support team is responsible for all aspects of support for business-critical systems used by GLS and our Selling Partners globally.
As a Systems Support specialist you will be responsible for the day-to-day support and issue management of production applications and associated systems, understanding system improvements, as well as testing reported bug fixes that enhance the value of GLS’s business systems.
This role is to cover parental leave for a 12 month period.
What you will be doing:
Systems Support
Provide outstanding service to GLS and partners globally
Second level support for queries escalated from GLS and Selling Partners
Problem-solving to identify and resolve business and system related issues
Proactively recommending process change for business improvement
Setup, maintenance and support of Helio, TravelBox, HotelHub, and associated systems for GLS and Selling Partners globally
Monitor system performance of key applications and report to vendors and stakeholders as necessary
Involvement in system enhancements and new projects as a subject matter expert
Ensure knowledge share on proper use of business systems by providing internal trainings/demos and creating knowledge articles
Critical analysis, creation and ongoing maintenance of System Documentation / Knowledge Base articles
Release Management
Coordinate in conjunction with our vendors, on end-to-end release management for all system modifications
Review system modifications document and execute functional test cases, as required
Communication with vendors and users globally regarding any system issues, outages and changes
Ensure systems are maintained to the highest level, including testing and implementation of software updates and functional enhancements
Manage change in business processes associated with the rollout of system enhancements
You will need:
Minimum one years’ experience in an environment requiring the transfer of complex information, including:
Analysis of information to assist with problem resolution and business process improvement
Dissemination of information via written and verbal communication
Active participation in meetings with business representatives
Exposure to travel systems such that there is an understanding of the complexities of global booking systems
Experience with the Calypso travel management system highly desirable
Sound knowledge of Microsoft Office suite
Previous experience in a customer service/helpdesk support/call centre environment
Location: Brisbane Head Office, South Bank
Hours: Full time office hours Mon-Fri. After hours on-call duty on a rotational basis
Benefits include:
Generous remuneration structure
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun, flexible and inclusive work environment
Proud Corporate Social Responsibility platform
