Travel Service Consultant – My Holiday Centre -Gold Coast

Flight Centre Travel Group
Industry : Travel Agent or Tour Operator
Sector : Travel Agent (Retail/Leisure)
Function : Wholesale & Product, Leisure Travel & Retail
Type : Full time

Job Description


WHO ARE WE?We’re Ignite Travel Group, an award-winning company that is trailblazing the future of leisure travel. Crowned ‘Disruptor of the Year’ 2019 at the Mumbrella Travel Marketing Award, we operate as My Holiday Centre & Holiday Exclusives, providing holiday packages with everything taken care of. From flights & transfers to accommodation & experiences, we’re destination experts & hand-select the best inclusions for both our customers & partners alike. We’re one of Australia’s fastest-growing travel companies & one of the largest private corporations on the beautiful Gold Coast, where we employ a team of 200 fantastic people. We’re currently amidst an exciting growth phase, so we’re looking for talented professionals to join us for the ride.  WHO ARE WE LOOKING FOR? We’re seeking an experienced Travel Service Consultant to join our amazing team.
Our Travel Service Consultant is responsible for
Managing the administration of travel bookings with customers
Inbound call handling, liaising via phone & email
Delivering timely & accurate information for the best possible customer outcomes
Finalise accurate payments with customers & debtors while maintaining high levels of customer service
Delivering on service targets & be a point of reference for internal & external stakeholders
Maintaining professional & accurate customer records & databases
Identifying & referring complex situations as appropriate
Presenting & encouraging a customer-focussed, winning attitude among the team
Undertaking additional tasks as required from the Service Leader & Operations Manager  
Excellent time management skills & ability to meet productivity targets
Proven account management & customer service abilities
The ability to work without supervision & within a team
Strong attention to detail & commitment to quality
An innate ability to interpret customer needs & to service proactively
A solutions-oriented, positive & highly motivated approach
Strong written & verbal communication skills
Boost your career in a well-recognised brand in an exciting industry
Access to exclusive discounts on flights, accommodation, cruises, tours & more
Free & confidential access to your own health consultants & financial advisors
Beachside offices located in beautiful Broadbeach on the Gold Coast

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