About the Company:
FCM Travel is one of the largest and fastest growing global business travel management companies with a worldwide reach in almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything that we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves in having a bit of an edge… we strive not to be #1, but to be the #1 alternative. See our video to discover who we are or read more about us at www.fcmtravel.com.
About the Team:
The FCM Digital team is a small, nimble team that is making a giant impact! Our mission is to create the new digital experience that will transform the corporate travel technology ecosystem. Acting as a start-up within a larger organisation, we are looking for a UX Data Analyst who wants to be part of building an open platform where our customers, technology suppliers and travel providers can come together. We are all about maximising flexibility while maintaining the highest degree of user experience.We strongly believe that success is a team effort. We ideate together, create together, fail together, learn together and succeed together. Using an agile development methodology, our teams “shape ideas” until we feel they are ready for us to build meaningful products that our end customers love to use. If you are someone who is passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you.
The Role:
Working within the product team, you will leverage your analytical skills to produce actionable insights and improve business performance, getting results across all parts of the user journey and at all levels of the funnel. You will provide data and insights to help shape the product roadmap in two key areas:
1. Building our Data Analytics platform: o Set up the right combination of analytics tools for the platformo Define trends in user behaviour both macro on the user lifecycle, and micro, on specific experimentso Identify problem areaso Define success metricso Measure feature usage
2. Use data and analytics to drive the desired user behaviour: o User retention and engagemento Feature adoptiono Compliance with corporate travel programme objectivesYou will also work closely with the design team in A/B testing and user research, complementing the qualitative perspective with a quantitative perspective.
The Expectations:
• You will use your experience in UX Data Analytics to recommend and setup the best suited analytics tools to provide the insights we need.• You will work in a user-centred design approach, drawing on data insights to support and refine the User Experience.• You will work with the Reporting and Analytics team to leverage additional data sets to draw additional insights and validate theories.• You will work with Product Management and the Customer Consulting team to determine how to drive optimal user behaviour.
What you bring:
• 2+ years of success in an analytical role, using different digital analytics tools.• Ability to deep dive in numbers.• Both an analytical and creative personality.• Ability to synthesise and simplify complex problems.• Ability to communicate with key stake holders within development and the larger business (oral and written).• Proficient in English. Spanish is a plus.• “Can do” attitude is mandatory.• Knowledge of the travel industry is a plus.
The Work Environment:
• We are a flexible team with the ability to work remotely or in several offices across Europe.• There will be occasional travel to meet face to face with colleagues.• You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team).• You will have a budget to choose an office technology setup that works for you.• You will be part of a dynamic, energetic team that is committed to everyone’s success.• We are dedicated to help you grow as a professional. We have a dedicated budget allocated to language classes, courses and conferences, in addition to learning within the team.
This is a great role for the right candidate.
