Flight Centre adopts Travelport’s Universal Desktop
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Flight Centre Limited has rolled-out Travelport’s Universal Desktop solution at its agencies in Queensland, and is now planning to expand the offering to the rest of Australia, New Zealand, South Africa and the United Kingdom, before extending to the entire global Flight Centre network.
Travelport Universal Desktop is a new application that offers agents access to multi-source travel content and pricing, plus new travel management tools, all through a single desktop platform. The overall aim of the solution is to make agents more productive, cut training costs and generate new revenue opportunities. The Travelport Universal Desktop incorporates several new Travelport solutions, including Universal API, Universal Profile and Universal Record.
Graham Turner, Managing Director of Flight Centre said; “Flight Centre Limited has enjoyed a long and prosperous relationship with Travelport over the past 25 and more years. The latest iteration of that relationship is the launch of Universal Desktop to our agents around the world, which is one of our key business strategies globally. We are proud to be first to market with a tool that will dynamically reshape how travel is booked at our agency, and greatly redefine the overall retail experience for our customers.”
“Travelport Universal Desktop doesn’t simply add a graphical layer to an existing GDS. The entire application has been designed to take travel agents into the next era of travel agency technology and we’re very excited to be partnering with Travelport in this initiative,” said Melanie Waters-Ryan, Flight Centre’s Chief Operating Officer and Global Product Leader. “Feedback from our agents has been overwhelmingly positive and the Desktop’s superior workflow control and content integration is helping our travel consultants work faster and smarter, which in turn saves time and improves productivity.
“In particular, our new staff members are getting trained up quicker as the graphical user interface is more intuitive and easier to use, especially when it comes to round-the-world bookings now that they can build scenarios using Universal Desktop,” Ms Waters-Ryan added.
“Travelport’s collaboration with Flight Centre to launch Travelport Universal Desktop is a big step forward in delivering the technology tools necessary for the future needs of all of our agency community like Flight Centre, irrespective of their size or orientation,” said Gordon Wilson, CEO & President of Travelport. “Our two companies have grown together as Flight Centre has expanded its presence across the globe and we are truly delighted to deliver this ground-breaking application to them first and see it help them continue to succeed.”
Travelport is also actively working with a number of customers across the globe to complete the next phase of market testing prior to a broader roll-out plan.
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