Get used to e-ticketing for cruise says Carnival UK
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Travel agents need to get used to e-ticketing solutions for cruise bookings and use them to their advantage, according to Carnival UK sales and customer services director Giles Hawke.
He was speaking after some agents complained their clients didn’t like the e-ticketing and booking management solutions that Complete Cruise Solution recently launched for P&O Cruises and Cunard.
“We are giving clients the opportunity to manage their own booking online and if they don’t want to do that, the agent can do it for them - it provides an opportunity for the agent to add value and possibly charge a fee for it,” Hawke told Travel Daily UK
“You don’t need a ticket to travel these days - we are only doing what the airlines are doing - and agents better get used to it because in the next couple of years, the entire cruise industry will be paperless.”
The new solutions, launched in October, allow agents and customers to manage the cruise booking online 24 hours a day, which not only saves time and money, but gives agents control over when to ticket.
“And if clients would like a hard copy, agents can print out the itinerary and overbrand it to send to their clients,” added Hawke.
He reminded agents that training sessions on how to maximise the benefits of e-ticketing were being offered by his sales team and online at www.completecruisesolution.com
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