A recent study by Market Metrix Hospitality Index states that the Ajman Palace Hotel scored an 87% year-to-date average guest satisfaction score and 17% response rate.
As per industry standards, the UAE average for an organization is 85.8% with a 19% response rate.
Ferghal Purcell, the general manager of Ajman Palace Hotel is of the opinion that the hotel’s objective is to offer consistently high levels of service to the guests. The Market Metrix Hospitality Index is an in-depth and reliable source of hospitality performance information available today. It allows hotels to know and improve guest experience by addressing their problems that in turn helps boost guest retention and loyalty.