Hotel guests want more than just a room - survey
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27 Sep 09 (TravMedia.com): Hotels take note: a majority of guests say exorbitant mark-ups on mini-bar items are the most annoying aspect of a hotel stay, followed by sub-standard room amenities and inferior service and expensive food in hotel restaurants, according to a survey by Melbourne’s Hotel Windsor.
The survey, conducted online and through questionnaire forms in guest rooms in June, July and August this year, attracted 1,411 responses.
Asked to select the three most annoying aspects of staying in a hotel:
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