Almost three quarters of complaints made by British holidaymakers involve the quality of their hotel rooms, a new study has revealed.
In a report released this week, HolidayTravelWatch found that nearly one in four (37%) Brits make a complaint while on holiday, and 72% of these are about the state of hotel rooms. HolidayTravelWatch said it had received “an abundance of such complaints”.
“During peak holiday season we speak to holidaymakers daily that are affected by all of these complaints,” said Frank Brehany, consumer director of the holiday watchdog.
“The biggest complaints so far reveal a growing number of sick holidaymakers across a wide set of destinations. The fault lies in poor quality product, it seems some hotelier’s and companies have taken their eye off the ball on health and safety. In my view, it is no use complaining about the so-called ‘compensation culture’ if you deliver a product that is not fit for purpose. Deliver a clean, safe product and you will see your complaints fall – it’s hardly rocket science!”
It’s not just dirty bedrooms that are troubling holidaymakers; more than one in ten (15%) complaints involved hidden holiday costs. Almost a third (31%) of holidaymakers blamed their travel agent for leaving them out of pocket, while 23% blame airlines.
Fourteen percent of Brits found flight delays a source of frustration, while 16% found unhelpful staff to be of annoyance – the same amount of people who complained about their food not being cooked properly.