Novotel Manila Araneta City continues to raise the bar for Philippine hospitality on the global stage, proving that true excellence lies in delivering both exceptional guest experiences and responsible, sustainable operations.
Fresh from being named the 2024 LISTeN Program Champion in the midscale market category for the third time, the hotel once again reaffirms its leadership in personalized service, guest listening, and satisfaction.
At the same time, Novotel and ibis Styles Manila in the City of Firsts jointly received the prestigious Green Key Certification, an international recognition of their steadfast commitment to environmental stewardship and eco-conscious hospitality practices.
These twin milestones highlight not only the hotels’ ability to anticipate and exceed guest expectations but also their dedication to protecting the planet for future generations.
As Accor general manager for the Philippines (PME) Maria Manlulu-Garcia puts it: “At Novotel Manila Araneta City, our guests remain at the heart of what we do. This recognition reflects the unwavering dedication of our team throughout the years, who go above and beyond each day to deliver outstanding hospitality and create unforgettable moments for every guest.”
Cluster director for reservations Anne Cruz added: “This distinction is a testament to the trust our guests place in us and the dedication of our entire reservations and guest service center team. Earning the title of LISTeN Champion once again challenges us to continue setting new benchmarks in service excellence and to deliver memorable experiences with every stay.”
As Novotel Manila Araneta City celebrates this recognition, it reaffirms its dedication to setting new benchmarks in guest listening, personalization, and world-class service solidifying its position as a leader in the hospitality industry.
A champion for exemplary service
Novotel Manila Araneta City has been hailed the 2024 LISTeN Program Champion in the midscale market category.
With an impressive average score of 97.23 percent, surpassing its own record from last year, the hotel continues to represent the Philippines on the global stage, securing its third championship title following victories in 2019 and 2023.
The LISTeN Program, AccorHotels’ signature quality program, evaluates hotels based on five key pillars: client recognition, needs qualification, client stay information, personalized proposition, and overall guest experience.
Its principles emphasise guest-centric service, seamless communication, and tailoring every stay to meet unique customer needs.
Behind this success is Novotel Manila’s commitment to innovation and guest satisfaction. From well-appointed rooms and vibrant social spaces to world-class dining options, the hotel continues to redefine hospitality in the midscale segment.
By combining world-class service with a greener, more sustainable future, Araneta Hotels Inc continues to set new benchmarks for hospitality in the Philippines and strengthens its place as a leader in the global industry.
