Alitalia recently announced a series of customer service enhancements.
The airline also confirmed that its three-year business plan was on track for profitability by 2017. Chairman of Alitalia, Luca Cordero di Montezemolo and vice chairman of Alitalia and president and CEO of Etihad Airways, James Hogan revealed details of a range of new initiatives.
Two new long haul destinations, first chauffeur service for business travellers, opening of new VIP lounges and refurbishment of existing ones at airports, new cabin interiors and Internet and email connectivity on board, as well as a focus on improving customer service at Fiumicino airport, are some of the highlights announced.
Chairman Luca Cordero di Montezemolo said: “Our performance is in line with the business plan. For the first time since 2009, load factor for the quarter exceeded 80% and we are on track to meet our objective of reaching profitability by 2017.”
The two new long-haul destinations were announced for Latin America. Flights will commence from Rome Fiumicino to Santiago in Chile from May 2016 and to Mexico City from June 2016. With the two new services, Alitalia will operate five Latin American routes.
Refurbishment of Interiors of medium-haul aircraft as well as long-haul aircraft will start in November and completed in spring 2016. Long-haul aircraft restyling will be completed by autumn 2016. The airline is also evaluating options to expand its long-haul fleet, which will see capacity increase by more than 20% compared to last year.
Refurbished and brand new airport lounges at Rome, Milan Linate, Milan Malpensa, Naples, Catania and New York JFK will also be completed in the next 12 months. A new alitalia.com website will be introduced in November which will be compatible from any device – desktop, laptops, tablets or a smartphone.