Qatar Airways ranks best for customer service and experience

Qatar Airways has topped a global ranking of international airlines for providing travellers worldwide with the highest quality and service, on-time performance, and customer claim processing. 

The Doha-based airline achieved the number one spot in a global study by independent airline consumer rights organisation AirHelp, which compares international airlines.

Qatar Airways was awarded 10 out of 10 in the quality and service category, which is based on hundreds of metrics from and measures performance in the air and on the ground.

It also won a rating of 8.4 for on-time performance, which analyses the punctuality of airlines using three-months’ worth of departure statistics to calculate how likely the airline’s flights are to arrive and depart on time.

The airline scored 7.6 for claim processing, which takes into account how efficiently and fairly airlines handle compensation claims.

Qatar Airways’ senior vice president of customer experience Rossen Dimitrov said: “Our number one rating is a reflection of the end-to-end experience of Qatar Airways’ passengers. We are extremely proud to have received this accolade, and it is testament to the hard work and dedication of all Qatar Airways staff.”

Qatar Airways is one of the world’s most reliable airlines, reporting 90.5% on-time departures during the 2015/2016 fiscal year, with a 99% completion factor for the same period.

Baggage handling performance for 2015/2016 was also rated best-in-class, with 99.4% of all 19 million bags handled arriving as scheduled.

AirHelp CEO Henrik Zillmer said: “Qatar Airways without a doubt has one of the best airline products in the sky. This commendable level of quality and on-board service really sets it apart from the rest in its industry.”

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