SIA starts automated document check facility
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Singapore Airlines has started using an Automated Document Check facility at Singapore’s Changi Airport. Jointly developed by experts from 11 Star Alliance member carriers, this system simplifies the task of checking travel documents requirements.
The Automated Document Check facility processes all visa, travel and immigration requirements of the countries in the customer’s itinerary and eliminates time-consuming manual verification by check-in staff.
“In short, our customers will spend less time at the check-in counter, even if his trip takes him through many countries and he can travel with peace of mind that he has all the necessary documents with him,” said Yap Kim Wah, Senior Vice President Product and Services for SIA.
Presently, when customers present the travel documents they have prepared, check-in staff will manually ascertain that the customers have prepared all the relevant travel and visa requirements for all their destinations. This is necessary as customers without the required travel documents can be turned away at his/her destination.
Other Star Alliance member airlines are planning to use the product in the future.
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