The State Tourism Development Corporation (STDC) has developed a new complaints system which will make it easier to report problems experienced when using state-run tourism facilities and products. According to INN, an SMS based complaint monitoring system will be deployed, enabling tourists utilising any of the APTDC facilities such as hotels, package tours, boating, sound and light shows, to report their grievances by SMS to a specific monitored call centre at the mobile Number 9948170000. The complaint SMS from the tourist will be simultaneously sent by the call centre to the divisional manager, general manager, executive director & vice-chairman and managing director of the culprit department. Once the problem is addressed, the unit manager will inform the call centre, which will contact the complainant in turn.
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