TDA Face-to-Face: Matt Semark, GM Karma Jimbaran
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TDA Face-to-Face: Matt Semark, General Manager, Karma Jimbaran Resort, Bali
1) Please can you give our readers a brief overview of your resort and its key selling features?
Karma Jimbaran Resort is based on a villa residence concept – we have 40 luxurious pool villas in our estate. The resort is conveniently located just 15 minutes from both the international airport and the famous Kuta and Seminyak areas, but perfectly tucked away in the tranquil Jimbaran Bay.
Our villas range from one to six bedroom options and all bedrooms are en-suite. Each villa also offers a fully-fitted and operational kitchen, a TV lounge and dining area as well as spacious gardens and private swimming pools with sunbeds.
The resort is very unique as it offers guests the privacy and flexibility of a fully-fitted Balinese villa but with all the extra services one would expect from a luxury resort. We have an onsite kid’s cub, gym, restaurant and bar, as well as a popular apa complex and concierge services.
2) What are your key source markets, and are you noticing any key trends in terms of your business and nationality mix?
Our key markets are Asia and Australia. Due to the majority of our pool villas being three and four bedroom sizes, we are very popular with families and groups of friends that travel together. Our resort allows guests the chance to experience the Balinese lifestyle, as well as enabling them more opportunities to re-connect with each other. Our villa residence concept is also far more enjoyable than the alternative standard individual hotel rooms, where the guests would be isolated away from each other.
3) How has your hotel performed in the aftermath of the global financial crisis, and what is your outlook for 2011?
We are very lucky to find our occupancies on the increase each month and have a positive view on the future, however here in Bali there are constantly more resorts opening, offering further competition.
4) You are currently a member of Elite Resorts of Asia Pacific. How has this helped your business?
We are proud to be a member of Elite Resorts of Asia Pacific. The competition of luxury resorts here in Bali is vast, so to be one of the selected few that are privileged to join the Elite collection makes us very grateful. We also appreciate the exposure and improved awareness that Elite Resorts offers our property in this region.
4) What new developments can we expect from your hotel over the next 12 months?
We are currently renovating and upgrading all of our villas, with new 300 thread count cotton linen, widescreen TVs, iPod docking stations etc. We are also expanding on our green philosophies, developing new systems within the resort that help minimise our carbon footprint and help sustain the environment. For example we are working alongside a Bali based apothecary in producing 100% organic bathroom amenities that will be used throughout the villas, these shampoos & shower gels etc will be sulphate free and paraben-free products.
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