OYO is seeking an engaging and dynamic person to provide IT Support services. This role will ensure adherence to processes and procedure within the mentioned IT areas.
Roles & Responsibilities:·
- Sound knowledge on Windows 7, 10 and Mac (newest version) Operating System along with the troubleshooting skillset.
- Ability to handle the IT Helpdesk tickets and providing support to end users within the SLA.
- End users support for all the IT needs.
- Should be familiar with o365 Administration (Email Management), G-Suite Administration, Atlassian(Jira), Slack, Zoom.
- Should be able to work on Active Directory (user management, group management, group policy, device management), Print Server, DHCP, DNS, Firewall.
- Windows Server 2012, 2016, 2019 knowledge will be preferred.
- Should be able to work on Hyper-V Virtual Machines and manage the same.
- Understanding of enterprise level IT architecture.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Will work as a project engineer for various application roll-out projects ·
- Hardware troubleshooting skills on servers, desktops, laptops, printers, etc.
- Troubleshooting on Wi-Fi networks related issues for all the end user devices.
- Knowledge and experience in managing Audio Video Conferencing solutions.
Technical Skills
- Experience in Email Management tools like G-Suite, Office365, Microsoft Exchange.
- Good experience in supporting IT Operations for End User Support & Infrastructure Support
- Exposure to users’ identity management in AD, basics of the file server, Group Policies and Active Directory
- Knowledge of any Helpdesk Ticketing/call monitoring system
- Strong hands-on experience with MS Office and other similar tools for documentation, data entry, analysis and reporting
- Good customer and stakeholder management skills
- Good understanding and hands-on experience of any ITSM