WHO ARE WE?
We’re Ignite Travel Group, an award-winning company that is trailblazing the future of leisure travel. Crowned ‘Disruptor of the Year’ 2019 at the Mumbrella Travel Marketing Award, we operate as My Holiday and Holiday Exclusives, providing holiday packages with everything taken care of. From flights and transfers to accommodation and experiences, we’re destination experts and hand-select the best inclusions for both our customers and partners alike. We’re one of Australia’s fastest-growing travel companies on the beautiful Gold Coast, where we employ a team of 200 fantastic people. We’re currently amidst an exciting growth phase, so we’re looking for talented professionals to join us for the ride.
WE ARE LOOKING FOR A SPECIALIST TRAVEL SYSTEM SUPPORT OFFICER
– IGNITE TRAVEL GROUP, GOLD COAST HQ:
The purpose of the Travel System Support Officer, is to assist with the day-to-day support, administration and operation of the travel systems used by Ignite Travel Group.
The Travel System Support Officer will be a key member in understanding the system process of all travel systems used by Ignite Travel Group.
Reporting to the Product Load and Travel System Support Supervisor. The position will have regular interactions with Product, IT and Operations departments. The role will also interact with our Load team in Manila.
IF YOU ARE LOOKING FOR AN EXCITING ROLE IN TOURISM AND HAVE THE FOLLOWING SKILLS:
The primary responsibility of the role is to work with the Product Load and Travel System Support Supervisor on all activity relating to the travel systems used to sell product via all channels, including Travel Centre, Online and Wholesale.
The role will also involve day to day interaction with the sales consultants, product team and system developers in order to manage system functionality, product offerings and what is seen by our customers.
• Provide first point of support for all travel systems used by the company
• Investigate travel system discrepancies; Troubleshooting travel systems to resolution and/or escalate internally, with supplier or partner organisation as required
• Log all incidents and service requests in ITG designated service desk system. Where necessary logging on behalf of ITG staff.
• Manage service desk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency.
• Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
• Assist with ongoing development of related departmental policies and procedures, including appropriate controls around organisational change management.
• Quality testing and associated processes for all contracts and product load across our travel related systems
• Analysing product loaded to ensure accuracy of offer to customer;
• Ensuring product is available for website activity
• Successfully delivering quality service to business partners (internal and external)
• Provide systems training where required
• Provide technical assistance to ITG teams and undertake technical project roles when required
• Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
DO YOU HAVE?
• Excellent problem-solving, analytical and evaluative skills
• Excellent verbal and written communication skills
• Positive attitude and an ability to work in a team
• Strong written and verbal communicatons
• Strong time management skills
• Customer focused
• Autonomous and able to make decisions within delegated authority
• Able to follow instructions and deliver best possible outcomes to the customer
• Quality orientated.
WHAT’S IN IT FOR YOU?
Boost your career with a well-recognized brand & in an exciting industry
Access to exclusive discounts on flights, accommodation, cruises, tours & more
A collaborative culture with regular team celebrations & social activities
Free & confidential access to your own health consultants & financial advisors
Beachside offices located in beautiful Broadbeach on the Gold Coast
