Cathay Pacific was recognised as one of the world’s top three best airlines at this year’s Skytrax World Airline Awards.
In addition to securing this esteemed ranking, the airline also won World’s Best Economy Class Airline for the second consecutive year, as well as the title of World’s Best Inflight Entertainment for the second time in three years.
Chief customer and commercial officer Lavinia Lau was in Paris for the awards ceremony, accepting the accolades on behalf of Cathay Pacific.
Among the world’s best
Airline chief executive Ronald Lam said: "Being voted among the top three best airlines in the world, up two places from last year, and the world’s best for Economy class and inflight entertainment again is extremely encouraging. These accolades underscore our unwavering commitment to delivering exceptional service and enhancing the customer experience across every part of their journey.”
Lam expressed his gratitude for the incredible support of customers and the dedication of the team at the Cathay Group.
He concluded with: “These awards will inspire and motivate us to keep raising the bar as we strive to become one of the world’s greatest service brands.”
Investing in innovation
The Cathay Group is investing over HK$100 billion to elevate the customer experience and strengthen Hong Kong’s international aviation hub status.
This includes investments in state-of-the-art aircraft, new cabins and lounges, and digital innovation.
Over the past year, Cathay Pacific has continued to elevate the experience for its customers, most notably the introduction of its new Aria Suite Business class, new Premium Economy and refreshed Economy cabins onboard its Boeing 777-300ER aircraft in October last year.
Customers can currently experience these new cabins on selected flights between Hong Kong and London, Sydney and Vancouver, with more routes being progressively added.
Cathay Pacific also partnered with Michelin-starred restaurants to create curated menus on selected flights departing Hong Kong. This includes reimagined French classics from Louise and Cantonese fine dining from Duddell’s in First and Business, and refined Cantonese classics with Yat Tung Heen in Premium Economy and Economy.
In April this year, the airline introduced its new “Chinese Classics” inflight dining options, complementing its existing “Hong Kong Flavours” and “International Favourites” offerings. Showcasing China’s rich culinary heritage, these new “Chinese Classics” are being progressively rolled out in Business class, debuting on selected flights from Hong Kong to the Chinese Mainland.
A new standard for inflight entertainment
Meanwhile, Cathay Pacific will be one of the few airlines globally to offer 100 percent seatback inflight entertainment and Wi-Fi connectivity in every cabin on every aircraft from August this year.
The airline’s new, state-of-the-art inflight entertainment system has received numerous prestigious design awards for its thoughtful and human-centric design, underpinned by innovation, customer comfort and an intuitive graphical user interface.
Cathay Pacific was also the first airline in the world to introduce 4K and 4K HDR10 content, offering a broader colour range inflight to create a more immersive, enjoyable and intuitive viewing experience.
Offering the largest inflight entertainment library in Asia-Pacific, Cathay Pacific selects new titles every month ensuring that customers have access to the best entertainment options each time they fly from Hollywood new releases, exclusive Asian cinema, Paramount+, iQiyi drama and award-winning TV box sets, to the latest albums, podcasts, games, selected Disney+ Original titles, and original Cathay productions.
