A directive issued by the Philippine Civil Aeronautics Board (CAB) is asking airlines to provide timely and accurate updates on flight status for their passengers.
The order was issued by the Department of Transportation via the CAB on Tuesday, 19th August.
Per the advisory signed by CAB executive director Carmelo Arcilla, airlines have an obligation to fulfill the right of passengers to receive full value of the service purchase.
A statement from the agency pointed out: “This is in line with [President Ferdinand R Marcos Jnr]’s directive to ensure a convenient and hassle-free air travel experience to all Filipinos.”
Why make an announcement now?
Delayed announcements on flight changes, delays or cancellations have caused significant inconvenience to passengers, disrupting pre-arranged plans, resulting in additional expenses for meals or accommodations.
Such delays are a violation of Sections 8 to 11 of the Air Passenger Bill of Rights which dictate that passengers must be provided with accurate information on their flight status and promptly notified of any flight changes, delays, or cancellations.
As such, Arcilla reminded airlines to ensure passenger convenience and extend all possible assistance to passengers who may be affected by such changes.
