In response to the recent postponement of some Disney Adventure cruise sailings, online travel platform Trip.com rolled out a comprehensive support programme for affected customers.
That said, the OTA will offer complimentary rescheduling or full refunds on affected bookings, and will fully cover any cancellation losses incurred by eligible customers who have made non-refundable flight and hotel bookings.
This initiative underscores Trip.com’s dedication to proactive customer service and safeguarding consumer rights in unforeseen circumstances and emergencies.
However, due to increased service request volumes, Trip.com would like to seek customers’ patience while the customer service team reaches out to affected users.
What happens now?
This special programme applies to Trip.com customers whose Disney Adventure cruise departure dates fall between 15th December 2025 and 12th March 2026.
For those affected by the situation, Trip.com will provide enhanced support for round-trip flights to Singapore and Singapore hotel bookings made through the Trip.com platform, for stays within seven days before or after the affected travel dates.
Trip.com’s award-winning customer service team will reach out to affected customers by 30th September, offering two options: complimentary rescheduling depending on availability, or full refunds.
Should customers experience any additional losses during the refund or rescheduling process, Trip.com commits to reimbursing the relevant costs by the end of September, ensuring minimal financial impact on travellers.
At the same time, Trip.com is actively coordinating with Disney Cruise Line to expedite all related refund procedures, which are expected to commence this week.
