Greyhound, North America's leading intercity bus service provider, has been recognised for its outstanding customer service in USA TODAY's "America's Best Customer Service 2026" list. The accolade highlights Greyhound's excellence in the Service Provider category under Transit and Airline Services, where it earned a 4.5-star rating. This recognition is based on a comprehensive evaluation conducted by USA TODAY in partnership with PlantA Insights Group, which assessed 7,100 companies and surveyed over 32,000 consumers between September and October 2025.
The evaluation focused on seven core service categories: friendliness, professional competence, customer service availability, solution orientation, solution speed, transparency, and reliability. Rodney Surber, Chief Operating Officer of Greyhound Lines, expressed pride in the achievement, stating, "Every day, team members across our operations bring their professionalism, passion, and care to ensure every passenger enjoys a safe, dependable, comfortable, and on-time journey."
Greyhound's commitment to customer satisfaction is further underscored by its inclusion in the top ten Best Bus Services in the 2025 USA TODAY 10Best Readers' Choice Awards. As part of Flix North America, Greyhound serves over 1,600 destinations across the US, Canada, and Mexico, alongside its sister brand, FlixBus. The company remains dedicated to enhancing its services to meet the rising demand for bus travel, aiming to be the top choice for long-distance trips by prioritising passenger experience and continuously improving customer service standards.
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