Hospitality revenue and property management software provider Duetto announced the appointment of Robert Matsuoka as its new chief technology officer on Tuesday, 27th January.
Matsuoka is a seminal AI thinker and technical leader with over 25 years’ experience scaling systems and teams, and building travel tech.
He joins Duetto to spearhead technology transformation across the company, from increasing delivery speeds for customers to managing the technical foundation for the Revenue & Profit Operating System (RP-OS).
Duetto chief executive Alex Zoghlin said of Matsuoka: "Robert’s expertise in AI has the potential to significantly improve the experience of our customers and push the industry forward as we build the first RP-OS. His hands-on technical expertise, combined with his experience managing massive, global-scale data at Tripadvisor, makes him a unique leader who can turn the advantages of AI into a practical reality for our customers."
Building from the ground up
Matsuoka’s journey is rooted in building technology from the ground up: as the co-founder and CTO of Citymaps, Matsuoka built geospatial systems processing billions of location elements, expertise that’s directly applicable to hotel market intelligence and competitive set analysis powering Duetto's pricing recommendations.
Following Citymaps’ acquisition by Tripadvisor in 2016, Matsuoka spent eight years at the travel giant, ultimately serving as head of engineering and interim CTO.
In these roles, he owned the technical strategy for the Hotel Business Unit (the company's primary revenue engine) and scaled global engineering teams.
Post-Tripadvisor, Matsuoka held multiple fractional CTO roles and immersed himself in hands-on AI development.
This involved pressure testing agentic AI applications to solve complex, high-scale enterprise challenges, and writing about his journey on HyperDev.
Matsuoka sees the challenges hoteliers are facing in today’s high-cost market as a prime opportunity for technological innovation.
As he puts it: “The core commercial needs of hotels such as revenue optimization, demand forecasting, and yield management are all fundamentally algorithmic, so there’s an enormous opportunity to enhance those systems through AI and machine learning. In this new role, I will focus on areas where AI can make a meaningful impact, including accelerating client onboarding velocity, expanding Duetto's integration ecosystem, and applying agentic AI techniques to developing next-generation pricing models.”
