Air New Zealand has been recognised for its punctuality, securing second place in the Asia Pacific region for 2025 in the Cirium On-Time Performance Review. The airline achieved an on-time arrival rate of 79.29% and successfully operated 97.22% of its scheduled services, completing 171,216 flights. This marks an improvement from 2024, when 77.3% of flights arrived on time, surpassing the global average of just over 76%.
The airline's domestic jet network was particularly noteworthy, with 81% of services achieving on-time arrival, closely followed by its regional network at 80.7%. General Manager Airports, Kate Boyer, highlighted the significance of these results, stating, “Getting customers to where they need to be on time, and safely, is the fundamental proposition of any airline to its customers.”
Air New Zealand's improved performance is attributed to a new scheduling strategy introduced in 2025, which considers the unique operational realities of different airports. This approach has led to significant improvements, with 84.5% of regional flights arriving on time in November and 81.2% in December.
The airline is also developing a digital tool to enhance schedule timings and has invested in additional training for frontline teams and new equipment to support ground operations. Boyer emphasised, “This is a business-wide effort. On-time performance is not something we look at once a year. It is a daily focus.”
As Air New Zealand continues to refine its operations, the airline aims to be among the top five globally for on-time performance, demonstrating its commitment to reliability and customer satisfaction.
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