All Nippon Airways (ANA), Japan's largest and 5-Star airline for 12 consecutive years, has been recognized for its exceptional service, receiving two top honors at the World Airline Awards by SKYTRAX, a leading independent international air transport rating organization. ANA was awarded World’s Best Airport Services for the 12th time and Best Airline Staff Service in Asia for the 10th time.
The World Airline Awards are based on the results of an online survey of customers from around the world. This marks the sixth consecutive year ANA has received the World's Best Airport Services award and the fifth consecutive year it has received the Best Airline Staff Service in Asia award.
"It is a tremendous privilege to once again be recognized by SKYTRAX with two prestigious awards," said Shinichi Inoue, President and CEO of ANA. "This recognition reflects the passion and commitment of our entire ANA team who embody the spirit of Japanese hospitality each day. The trust and satisfaction of our customers remains paramount, and we will continue to deliver service that is not only exceptional but also deeply personal. At ANA, we strive to make every journey more than just a flight - it's a seamless experience that connects our customers to the world and what they love."
World's Best Airport Services (12-time recipient)
This award is presented to the airline with the highest overall rating for airport services. ANA is dedicated to delivering a seamless and enhanced travel journey for every customer, ensuring an effortless experience from check-in to lounges and boarding.
ANA continues to optimize its airport services through various initiatives aimed at convenience and comfort. ANA Smart Travel offers personalized customer service powered by digital innovation. With this service, customers can easily process compensation requests due to flight delays or cancellations anytime, anywhere, using smartphones or other mobile devices.
With the increase in international departures from Terminal 2 at Haneda Airport, the connection between the main and satellite buildings has been enhanced to improve, enabling smoother transfers for customers.
Best Airline Staff Service in Asia (10-time recipient)
This award recognizes the Asia-based airline with the highest quality of customer service from its airport staff and cabin attendants. It reflects ANA's strong commitment to ensuring a world-class experience for every passenger.
To further personalize the customer journey, ANA is developing a cross-departmental integrated information management system. This system will enable services tailored to each customer while enhancing collaboration among staff at all customer touchpoints, including efficient ground support and hospitality by cabin attendants.
ANA has also enhanced its operational application for managing meal and beverage orders in international Business Class. This system allows all cabin attendants to share real-time information, streamlining operations and creating more time for personalized customer engagement and seamless service.
To further elevate service excellence, ANA is hosting an Airport Customer Service Skills Contest, designed to strengthen the capabilities of ground staff through hands-on training and friendly competition. This initiative encourages continuous improvement and empowers employees to provide high-quality service to all passengers at every touchpoint.
Accessibility remains a priority and ANA has expanded its remote sign language service to all domestic airports in Japan, ensuring smooth communication for travelers with hearing or speech disabilities. Easy-to-hear speakers, a communication support tool, have also been implemented at major airports nationwide.
As a distinguished SKYTRAX 5-star airline since 2013, the ANA Group will continue to prioritize safety and superior service as our top priority.
