Serviced residence provider Ascott has launched mobile versions of its three branded websites and a new online chat facility.
Travellers who access the ascott.com, citadines.com and somerset.com websites from their smartphones will now be able to access information optimised for smaller screens with touchscreen icons. Facilities include the ability of view promotions, check availability and make reservations.
To support its online visitors, Ascott also now offers a real-time online chat facility to allow guests to communicate directly with an Ascott representative via instant messaging. This facility is available in five languages – English, Mandarin Chinese, French, German and Spanish.
Tony Soh, Ascott’s Chief Corporate Officer, said; “The sophisticated and tech-savvy travellers of today want fast and convenient access to information while on the go. In addition to leveraging social media, Ascott’s mobile-friendly websites and online chat facility will enable us to better reach out to our guests wherever they are, whenever they choose and whatever platform they prefer to use.
“These two new initiatives are part of our ongoing efforts to deliver the best Ascott experience to our guests at each and every touch-point, including interactions prior to their stay with us,” he added.